Privacy Policy

Last Updated: August 19, 2025

BVG ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.bvg.com] (the "Site"), purchase our health supplements, or interact with us in other ways. By accessing or using our Site or services, you agree to the terms of this Privacy Policy.

If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our services.

Information We Collect

We collect information that you provide directly to us, as well as information collected automatically when you use our Site.

Information You Provide

Personal Information: When you create an account, place an order, subscribe to our newsletter, or contact us, we may collect your name, email address, phone number, shipping and billing address, payment information (such as credit card details, processed securely via third-party providers), and any other information you choose to provide.

Health-Related Information: If you provide details about your health or wellness goals in connection with our products (e.g., through customer support or surveys), we may collect this information to better serve you. We treat such data with heightened sensitivity.

User-Generated Content: Comments, reviews, or feedback you submit on our Site or through our services.

Information Collected Automatically

Device and Usage Data: We use cookies, web beacons, and similar technologies to collect information about your device, IP address, browser type, operating system, pages viewed, time and date of visits, and referring website.

Analytics Data: We may use third-party analytics tools (e.g., Google Analytics) to track user behavior on our Site, such as pages visited and time spent, to improve our services.

Location Data: If you enable location services, we may collect approximate location information to facilitate shipping or provide location-based promotions.

We do not collect sensitive personal information (e.g., racial or ethnic origin, political opinions, religious beliefs, or genetic data) unless voluntarily provided by you in relation to our health supplements.

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping health supplements and handling payments.
To communicate with you, such as sending order confirmations, promotional emails, or responding to inquiries.
To improve our Site, products, and services, including analyzing user trends and personalizing content (e.g., recommending supplements based on your preferences).

To comply with legal obligations, prevent fraud, and enforce our terms of service.
For marketing purposes, such as sending newsletters about our patented health supplements, new products, or global promotions (you can opt out at any time).
To protect our intellectual property, including patents related to our health supplements.

We may aggregate or anonymize data for research or statistical purposes, which does not identify you personally.

3. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers: With vendors who assist us in operating our business, such as payment processors, shipping companies, email service providers, and analytics firms. These parties are contractually obligated to use your information only for the services they provide to us.

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.

Legal Requirements: If required by law, subpoena, or government request, or to protect our rights, safety, or property.

Affiliates: With our global affiliates or subsidiaries for internal business purposes.

With Your Consent: For any other purpose disclosed at the time of collection or with your explicit consent.

4. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, loss, misuse, or alteration. For example, we use encryption for payment information and secure servers for data storage.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

Access and Correction: Request access to or correction of your data.

Deletion: Request deletion of your data, subject to legal exceptions.

Opt-Out: Unsubscribe from marketing communications via the link in our emails or by contacting us.

Cookies: Manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

Do Not Track: We do not currently respond to "Do Not Track" signals, as there is no uniform standard for compliance.

For residents of the European Union (GDPR), California (CCPA/CPRA), or other jurisdictions with similar laws, you may have additional rights, such as data portability or objection to processing. To exercise these rights, contact us as described below.

6. Children's Privacy

Our Site and services are not intended for children under the age of 13 (or 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we learn that we have collected such information, we will delete it promptly. If you believe a child has provided us with information, please contact us.

7. International Data Transfers

BVG operates globally, and your information may be transferred to, stored, and processed in countries outside your own, including the United States. These countries may have data protection laws different from those in your jurisdiction. We ensure appropriate safeguards are in place, such as standard contractual clauses, to protect your data during transfers.

8. Retention of Information

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. For example, we may retain order history for accounting purposes.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our Site and updating the "Last Updated" date. Your continued use of the Site after changes constitutes acceptance of the updated policy.